Uu99 Privacy Policy — Your data is our responsibility

Uu99 (https://uu99.pro) is a trusted online gaming platform in Bangladesh. We believe privacy is a fundamental right. This Privacy Policy ("Policy") explains how uu99 collects, uses, and protects your personal information.

By using the uu99 platform, you are considered to have agreed to this Privacy Policy. This Policy is part of our Terms & Conditions' apply jointly. If you have any questions regarding data protection, please contact us.

Various types of information are collected automatically or directly during registration, use, and transactions on the uu99 platform. We only collect what is necessary to provide our services.

• All information provided during registration must be accurate and up to date.
• A copy of your national ID or passport may be requested for KYC verification.
• Device-related information is collected automatically while you use the uu99 app or website.
• We never store passwords in plain text; all passwords are kept in encrypted form.

Uu99 uses collected data only for specific, defined purposes. No information is used for anything else without your consent.

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: To process deposit and withdrawal transactions and maintain accurate financial records.
• Customer Support: To resolve issues, process complaints, and provide customer support.
• Security: To detect and prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Service Improvement: To enhance the gaming experience and usability of the platform.
• Promotional Communications: To send you bonus offers and updates with your consent (which you can withdraw at any time).

Uu99 uses internationally recognized security technologies to keep your data safe. Our servers and data centers are subject to regular security audits.

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Data Encryption: All stored personal and financial data is protected with AES-256 encryption.
• Firewall: A multi-layer firewall system prevents unauthorized access.
• 2-Factor Authentication: Add an extra layer of security to your account.
• Regular Audits: Third-party security specialists conduct regular system audits.
• Data Retention Period: Even after an account is closed, certain data may be retained for a specified period as required by law.

Uu99 never sells, rents, or trades your personal information to third parties. However, limited data sharing may occur in specific circumstances as outlined below.

• Payment Processors: Only the data required to complete transactions is sent to payment gateways such as bKash, Nagad, Rocket, and Upay.
• Game Provider: Only the minimum data necessary to operate third-party games is shared; those providers maintain their own separate privacy policies.
• Law Enforcement: Information may be disclosed to regulatory authorities when required by court order or legal necessity.
• Fraud Prevention: Data may be verified with authorized security partners to help prevent suspicious activity.

Uu99's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience on the platform.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

As a uu99 user, you have full rights over your own information. Your key rights are outlined below.

To exercise any of these rights, please contact our support team. We typically process requests within 30 business days.

Uu99 strictly enforces an 18+ policy. We do not knowingly collect information from anyone under 18. If an underage account is identified, it will be closed immediately and all associated data will be deleted.

The uu99 platform works with various third-party game providers and service partners, each with their own privacy policies that apply to their respective services.

• When playing third-party games, minimal data may be transmitted to the game provider's servers.
• Payment gateways (such as bKash, Nagad, etc.) process data in accordance with their own security standards.
• Uu99 is not responsible for the privacy practices of third parties, so we recommend reviewing their policies directly.
• All our partners are required to comply with GDPR and international data protection standards.

Uu99 reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified via your registered email and through an in-platform notification.

Continued use of the platform after any policy changes takes effect constitutes your acceptance of the revised policy. The latest version will always be available on this page.

For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our dedicated Privacy Team.

Email: [email protected] | Live Chat: available directly within the platform.